Yale University: Interlibrary Loan Information



ILL Information Page Electronic Document Delivery (eDD) ILLIAD FAQ

What is ILLiad?
How is ILLiad better than traditional ILL systems?
Why do I need a username and password to use ILLiad?
What if I forget my password?
What Web browser should I use?
Is security a problem if I use a public workstation?
Why don't I see all my older requests when I look at my request history?
What is Electronic Delivery?
Who do I contact if I have problems with or questions about ILLiad?
Why does my browser say that you're sending a cookie? What's in it?

What is ILLiad?

ILLiad is the electronic system you use to request an item through Interlibrary Loan. The name ILLiad can be thought of as an acronym for InterLibrary Loan internet accessible database.

How is ILLiad better than traditional ILL systems?

With ILLiad, you enter your name, address, and other personal information into the system only once, at the time of your first request.
Your request will be handled more rapidly and accurately as problems relating to misinterpretation of hand-written requests are eliminated.
You can get many of your photocopies more quickly through Electronic Delivery.
You can check the status of your request through the Web at any time from any location where you have access to a computer with a browser..
Library personnel are able to serve you better because all data about your request and its handling is stored in a searchable database. We are able to respond quickly to your inquiries about your request. We are also able to gather statistical information about the performance of the libraries that lend to us, enabling us to make better decisions when choosing a lender to supply an item.

Why do I need a username and password to use ILLiad?

Your username and password allow us to give you secure access to information about your interlibrary loan requests. In addition, you can edit your personal information such as your address or phone number.

Your username can be anything you like, such as your name, an abbreviation, or an alphanumeric code. Your password also can be anything you like. We recommend that you follow good security practice and choose a password that is different from those you use to access other systems. No one but you will know your password, not even the library staff. The password you set is stored in an encrypted file.

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What if I forget my password?

In the event that you forget your password, please contact the Interlibrary Loan Office at smlill@yale.edu or (203) 432-1788. Staff will reset your password, allowing you access to ILLiad. You must change your password once you logon to ILLiad.

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What Web browser should I use?

You need a Web browser that can handle forms, tables, and, preferably, one that can handle frames. We recommend Microsoft Internet Explorer version 5.0 or greater. Internet Explorer is available for the Windows 3.x, Windows 95 or NT, and Macintosh O/S operating systems.

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Is security a problem if I use a public workstation?

It might be. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file.

To protect the security of your ILL requests and personal information, access ILLiad from your personal computer or an otherwise secure workstation.When using a public access workstation exit from the Web browser before you leave the workstation. This prevents the Back button from accessing the pages you were using.

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Why don't I see all my older requests when I look at my request history?

From time to time we purge older records from ILLiad. Our policy is to keep requests online for several years order to comply with record keeping requirements of the copyright law.

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What is electronic document delivery (eDD)?

Many libraries ship articles to us in electronic format. In the past we printed these articles before delivering them to you. Now, we are able to offer you the option of electronic delivery of these articles in PDF format (Adobe's Portable Document Format). You can read more about electronic delivery on the Electronic Delivery Information page.